FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 22 countries, serving over 7 million customers a year. We are present, in Jamaica, with branches and an online currency exchange service, with collection at our branches at Kingston and Montego Bay, for a wide range of foreign currencies.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at Kingston and Montego Bay.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a jamaican resident travelling abroad or an inbound traveler in need of buying Jamaican Dollar (JMD).

By ordering online you qualify for a 20% off the exchange margin, and you collect your currency and pay directly at the airport on the day you travel.

No, the exchange rate applied to orders placed on the website in Jamaica (for buyers of foreign currency or inbound travelers buying JMD) is more advantageous for you than at the airport branches. By ordering online you qualify for a 20% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches at Kingston and Montego Bay airports. We are also at the Secrets St James hotel (Montego Bay). You can find us in various convenient locations at the Terminal buildings. Check the exact location of all our branches in Jamaica.

Besides in this country, our company is in another 21 and it is currently immersed in a process of constant expansion in Latin America, Europe, Oceania and Asia.

Our currency exchange branches at the Norman Manley airport are available 24 hours a day, 7 days a week. At the Sangster airport, are available from 7 a.m. to 9 p.m., subject to change depending on the flight schedule. In others centers the opening hours are limited.

You can check the schedule of each branch on this website.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 10 currencies: Barbados Dollar BBD, Canadian Dollar CAD, Swiss Franc CHF, Euro EUR, Pound Sterling GBP, Jamaican Dollar JDM, Cayman Islands Dollar KYD, East Caribbean Dollar XCD, US Dollar USD, Scottish Pound SCP.

We currently do not charge any service fees for any of our currency exchange transactions in Jamaica.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash and debit and credit cards.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Jamaica on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in Jamaica.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.